Refund and Return Policy

Effective Date: [Insert Effective Date]

Last Updated: [Insert Date]

At Like Technologies, customer satisfaction is one of our highest priorities.
We strive to ensure that all products, software solutions, digital services, subscriptions,
technology equipment, and related offerings are delivered in accordance with the highest standards.
This Refund and Return Policy explains the circumstances under which refunds, replacements, returns,
cancellations, and exchanges may be requested and processed.

1. Scope of Policy

This policy applies to:

• Technology products and electronic devices;
• Software licenses;
• Digital products and downloads;
• Cloud services and subscriptions;
• IT consulting and professional services;
• Support and maintenance contracts;
• Hardware accessories and peripherals;
• Online orders and direct purchases from Like Technologies.

2. Return Eligibility

Customers may request a return only if the purchased item meets the following conditions:

• The product was delivered damaged or defective.
• An incorrect product was shipped.
• The product significantly differs from its description.
• The product contains manufacturing defects.
• The item remains unused and in original condition.
• All original packaging, manuals, accessories, and invoices are included.

Returns that do not satisfy these conditions may be denied at the sole discretion of Like Technologies.

3. Return Timeframe

Eligible return requests must be submitted within:

• 7 days from the delivery date for electronic products and accessories.
• 14 days for selected hardware devices where specifically allowed.
• 24 hours for reporting shipping damage.
• 48 hours for reporting missing items within an order.

Requests submitted after the specified return window may not be eligible for return,
replacement, or refund.

4. Non-Returnable Products

The following items are generally not eligible for return:

• Downloaded software products.
• Activated software licenses.
• Digital subscription plans.
• Cloud services after activation.
• Customized or personalized products.
• Products damaged due to misuse.
• Products without original packaging.
• Clearance and final-sale products.
• Gift cards and promotional vouchers.
• Products marked “Non-Returnable” on the product page.

5. Software and Digital Product Refunds

Due to the nature of digital products, software licenses, source code,
activation keys, SaaS subscriptions, and downloadable content are generally
non-refundable once:

• The software key has been delivered.
• The product has been downloaded.
• The account has been activated.
• The service has been provisioned.
• The customer has accessed subscription features.

Exceptions may be considered if:

• The license key is invalid and cannot be replaced.
• The product delivered is substantially different from what was purchased.
• The service cannot be provided due to technical limitations attributable to Like Technologies.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, you must:

• Notify us within 48 hours of delivery.
• Provide photographs or videos showing the issue.
• Retain original packaging materials.
• Provide order and invoice information.

Once verified, Like Technologies may provide:

• A replacement product;
• A repair service;
• A store credit; or
• A full or partial refund.

7. Order Cancellation Policy

Before Shipment

Orders may generally be cancelled before shipment or activation.
Approved cancellations may qualify for a full refund.

After Shipment

Once an order has been shipped, cancellation requests may be treated
as return requests and subject to applicable return conditions.

Digital Services

Orders involving software delivery, activation codes, cloud provisioning,
or subscription activation cannot usually be cancelled after activation.

8. Refund Processing

Upon approval of a refund:

• Refunds will be processed using the original payment method whenever possible.
• Refund approvals are subject to verification and internal review.
• Banking institutions may require additional processing time.
• Refund timelines may vary depending on payment providers.

Refund processing generally begins within 7-15 business days after approval.

9. Partial Refunds

Like Technologies reserves the right to issue partial refunds in situations including:

• Products returned with missing accessories.
• Opened packages showing signs of use.
• Items returned in damaged condition.
• Products with missing documentation.
• Products that require refurbishment before resale.

10. Return Shipping Costs

Return shipping responsibility depends on the reason for return:

• If the error is caused by Like Technologies, return shipping may be covered by us.
• If the return is requested for customer preference, return shipping costs may be borne by the customer.
• Original shipping fees may be non-refundable unless required by law.

11. Inspection and Verification

All returned products are subject to:

• Physical inspection;
• Technical verification;
• Authentication checks;
• Damage assessment;
• Warranty evaluation.

Refunds and replacements will only be processed after successful inspection.

12. Exchange Policy

Customers may request an exchange for:

• Manufacturing defects;
• Wrong product received;
• Delivery-related damage;
• Verified operational faults.

Exchange requests are subject to inventory availability.

13. Subscription and Managed Service Refunds

Subscription-based products and managed services may be eligible for:

• Prorated refunds where legally required;
• Service credits;
• Future billing adjustments.

Used service periods, setup fees, implementation fees, and completed consulting
work are generally non-refundable.

14. Chargebacks and Payment Disputes

Customers are encouraged to contact Like Technologies before initiating a chargeback.

Initiating unwarranted chargebacks while continuing to use products or services
may result in:

• Suspension of service;
• Account restrictions;
• Termination of subscriptions;
• Collection action where legally permitted.

15. Fraud Prevention

To protect our customers and business, Like Technologies reserves the right to:

• Request proof of identity;
• Verify transaction ownership;
• Investigate suspicious refund activity;
• Reject abusive or fraudulent refund requests.

16. Warranty Related Claims

Products covered under manufacturer warranty may be redirected to the
appropriate manufacturer or authorized service center.

Warranty claims remain subject to warranty terms and conditions provided by
the manufacturer.

17. Limitation of Liability

To the maximum extent permitted by law, Like Technologies shall not be liable
for indirect, incidental, consequential, punitive, or special damages arising
from product usage, service interruption, or refund disputes.

18. Policy Updates

Like Technologies may modify, amend, or update this Refund and Return Policy
at any time without prior notice.
Changes become effective upon publication on our website.

19. Consumer Rights

Nothing in this policy limits any rights available under applicable consumer
protection laws and regulations. Where local law provides additional protections,
those rights shall prevail.

20. Contact Us

For refund, return, exchange, or cancellation requests, please contact:

Like Technologies
Email: support@liketechnologies.com
Phone: +91-XXXXXXXXXX
Website: https://www.liketechnologies.com
Business Hours: Monday to Friday, 9:00 AM to 6:00 PM